IMPRINTING® RESOURCES

Six-Sided Service Deck Training Tool

$79 (USD)

The Six-Sided Service Deck is a great service tool for quick-fire service trainings for the busy leader. These are 52 weeks of service prompts and tips for you and your team to discuss and implement..

Soft Cover Book

(Customer Relationship Imprinting)

$18 (USD)

Get a signed copy of Michael's best-selling customer service book that helps you develop the 6 service practices found in every business delivering exceptional customer service!

Bundle 10  Books + 3 Service decks

(Connect others to make a greater imprint)

$229 (USD)

Get 10 author signed copies of Michael's best-selling customer service book, and 3 Six-Sided Service Decks to help you develop the 6 service practices found in every business delivering exceptional customer service!

10 Soft Cover Books 

(Customer Relationship Imprinting)

$150 (USD)

Get 10 author-signed copies of Michael's best-selling customer service book to share with team members and colleagues to help them make an imprint on those they serve!

PRE-ORDER) Soft Cover Book 

(Patient Relationship Imprinting)

$24.99 (USD)

The prescription for imprinting patient experiences! Pre-order Michael's newest release focused on helping healthcare organizations apply the 6 service practices that elevate patient experiences at every level of your organization.