IMPRINT ACCESS
Free imprinting tools and content to help reinforce the concepts found in Michael's best-selling book, 'Customer Relationship Imprinting'
The C.A.R.E. SHEET
(FREE DOWNLOAD)
The C.A.R.E. sheet is a self-evaluation and management tool that is a good framework to focus your customer service efforts. You may want to give employees this blank C.A.R.E. sheet to fill- out and also help them memorize the C.A.R.E. acrostic. Have them pick a few customer experiences and have them fill-out the form and use their completed form to follow up with them.
The 6 KEYS TO HIRING SERVICE MINDED EMPLOYEES
(FREE DOWNLOAD)
The following information is meant for reference purposes only. Check with your Human Resources department, state and Federal guidelines and laws regarding hiring practices.
If you have ever hired someone, you understand the challenge of employing service-minded employees. Some prospects interview well and turn out to be difficult employees, other new recruits can seem unimpressive and turn out to be rock stars.
CUSTOMER RELATIONSHIP IMPRINTING BOOK CHAPTER QUESTIONS, EXERCISES & GROUP READING GUIDE
Practical Impressions
SECTION 1
(FREE DOWNLOAD)
CUSTOMER RELATIONSHIP IMPRINTING BOOK CHAPTER QUESTIONS, EXERCISES & GROUP READING GUIDE
Practical Impressions
SECTION 2
(FREE DOWNLOAD)
CUSTOMER RELATIONSHIP IMPRINTING BOOK CHAPTER QUESTIONS, EXERCISES & GROUP READING GUIDE
Practical Impressions
SECTION 3
(FREE DOWNLOAD)
CUSTOMER RELATIONSHIP IMPRINTING BOOK CHAPTER QUESTIONS, EXERCISES & GROUP READING GUIDE
Practical Impressions
SECTION 4
(FREE DOWNLOAD)
CUSTOMER RELATIONSHIP IMPRINTING BOOK CHAPTER QUESTIONS, EXERCISES & GROUP READING GUIDE
Practical Impressions
SECTION 5
(FREE DOWNLOAD)
CUSTOMER RELATIONSHIP IMPRINTING BOOK CHAPTER QUESTIONS, EXERCISES & GROUP READING GUIDE
Practical Impressions
SECTION 6
(FREE DOWNLOAD)
