CUSTOMER SERVICE TRAINING THAT IMPROVES YOUR IMPRINT!
"Create fiercely loyal customers, a mission-minded team that delivers exceptional service, and a customer service framework, that will serve you for a lifetime!”
The Problems We Help Solve
- Employee motivation, engagement, & 'quiet quitting'
- The frequency of upset & dissatisfied customers
- The amount of time, labor, resources, & HR energy dedicated to service issues
- The people, processes, & policies impacting service excellence
- Ineffective service trainings
- 'Service Fog:' the lack of organizational/team clarity of service mission, expectations, & strategy
- Ongoing service deficiencies
- Lack of organization service buy-in & prioritization
- Challenging brand/service reputation repercussions
SELECT IMPRINTING® TESTIMONIALS
HARLEY DAVIDSON
"As a result of Imprinting®, and this partnership, our team now finds more ways to achieve more 'Relational Velcro' and make our customer's day."
LOMA LINDA UNIVERSITY MEDICAL CENTER
"Michael and his team deliver!"
CARL'S JR.
"Michael understands the needs/wants of today's consumer. This unique approach to customer service will increase sales and profit at any business!"
Franchisee of the year and #1 ranked Carl's Jr. in the U.S.
WHOLE BODY WELLNESS
"Michael's trainings are amazing, interactive, and effective. Our patient touch has improved substantially and so has our production!"
MARKER BROADCASTING
"Great presentation! Michael packs a lot into his short presentation with our team. Very Impressed...and surprised at the amount of tips he shared with us!"
BYU
"Michael exceeded our expectations! We would highly recommend His training."
POLA MARKETING
"Michael has played a very strategic role in the development of our team that has enabled us to expand our imprint with customers like never before."
ROAR BEVERAGES
"Michael's training hits at the heart of service excellence!"
HOW CAN WE SERVE YOU?
WHAT IS IMPRINTING®?
'Imprinting' is hyper-customer loyalty that's produced when your organization executes, in tandem, the 6 distinct customer service practices found in our Imprinting® methodology. In fact, organizations that are known for exceptional customer service, all share these 6 practices!
What's missing from your service efforts?
These practices are at the core of what is needed to make a greater imprint on those you serve. This is the foundation for our customer service training and consulting.
How do we start?
Schedule a 1-on-1 call with Michael to begin your Imprinting® journey and discovering these 6 elements that ensure exceptional service without exception. Let's solve your service problems now!
"I am here to assist your organization in making a greater imprint on those you serve. My first investment in you is to gift you my book for free! Enjoy, and let me know how I can be of service to you" -Michael
INDIVIDUAL IMPRINTING® TESTIMONIALS
"These trainings are fantastic!"
"Great, lively, and entertaining presentations. Thank you!"
"Michael is a great motivator"
"I like that everything to train us can be used, not only professionally, but personally."
"I like the variety in the customer experience trainings."
"Michael is great at what he does. His examples resonate well with us."
"Michael, you had my full attention every time and was enlightening."
"I like that there are workbooks to fill out, and we are able to keep for future reference."
"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."
"Excellent trainings!"
"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."
"I love the stories shared during the training."
"Very knowledgeable and thorough."
"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."
"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"
"Great speaker very motivational to start the week with a positive attitude."
"Michael is a very good speaker"
"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."
"I appreciate how he can read the room and know how to keep us engaged."
"Great source of training material and entertaining."
"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."
"I think Michael is a great public speaker and he does really well with the trainings."
"The trainings are entertaining I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."
"I am pleased with the trainings, I like the stories because they make you understand the content."
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DON'T LEAVE WITHOUT YOUR FREE BOOK!
Let me invest in you by gifting you my book for free! Enjoy, and let me know how I can be of service to you" -Michael